CRMIT News

Thu, Dec. 1st, 2011

CRMIT’s mCRM covered in Mid-Day

mCRM is a mobile app developed by CRMIT keeping customer relations in mind. CRMIT recently released mCRM for the Android markets. Mid Day covered the story with an exclusive interview with CRMIT’s Presales and Innovation Director, Naga Chokkanathan.

mCRM aims at mobilizing the CRM so that any Sales or Customer Relationship executive can easily get access to the data on the move. It gives instant access to data using handheld devices anywhere, anytime.

Read more on the Mid Day story

Sat, Jul. 16th, 2011

CRMIT @ Android Camp

Mr. Naga Chokkanathan, R & D Director, CRMIT was invited to share his expertise thoughts during the ‘Android Camp’ held at Bangalore on 16th July, 2011. The focal point of this event was to give an essential educational resource for everyone building / selling apps for Google’s red-hot Android operating system. The crowd majorly consisted of Android Developers, Android Evangelists, Mobile Apps Experts and Android enthusiasts.

Naga spoke on “Pricing Models for Android Enterprise Applications”. He covered the interesting topics such as:

• Selling applications for individual Android users’ vs Selling to big enterprises/developers,
• Need to adopt number of different pricing models to make an impact on Android market with high expectations and specific demands.
• Channels to use to Target/ Market and Sell an application for Enterprises etc.,)

This speech received very good response (not to mention tons of questions) from the audience. You can view the presentation     here

Fri, May. 6th, 2011

CRMIT certified for ISO 27001:2005

The company has received certifications across all its functions and departments and offices. The company is the first to be certified for ISO 27001 which is an International Standard for Security Management for its development and services operations in CRM space in SAAS model, in the segment of its operation.

ISO certifications give an International stamp of Quality on Quality Management Practices.
This emerges from set of requirements & benchmarks of International Security Standards.
Certification assures customer of the quality of product and services and brings in predictability
helping to manage high risks prevalent in the IT Industry. These benchmarks are applied across
organizations and regions worldwide to a highly desirable effect.

Remarking on this great achievement Managing Director Mr. Vinod Reddy, CRMIT group of companies said “This is a very proud moment for all of us at CRMIT. This would help our objective of providing high customer delight every time through quality of products and services we deliver. The high security; reliability and availability of information would enable us to manage our business risks. ISO 27001 certification underlines CRMIT’s continued commitment to the customers in protecting their information assets and provide additional confidence to trust CRMIT for delivering innovative Cloud based CRM solutions.”

The company has invested in Quality Management Systems (QMS) and Information Security Management System (ISMS) to define and implement customer focused processes and procedures. It has also set up internal review and audit processes backed by periodic external audits, with management reviews and continuous improvement initiatives.

CRMIT enjoys high customer appreciation based on quality of deliverables such as delivery timeliness, cost effectiveness, efficacy and efficiency of solutions meeting high customer demands. ISO certification is a sure booster in its process of branding and customer assurance.

CRMIT is a market leader in providing quality SAAS based CRM solutions and is a privileged partner of Oracle, with its operations worldwide.

Tue, Nov.16th, 2010

Oracle OnDemand – a Preferred CRM Solution

Oracle CRM as a software and CRMIT as a preferred partner have given United Healthcare the solution that can be best used for adding value and quality to their business within their strict schedule and limited budget. The major achievement was the delivery of the new CRM solution in a hosted environment without compromising any functionality that an enterprise class solution can offer.

United Healthcare (UHC) is a leading US Healthcare Services Company handling the healthcare accounts of millions of individuals. Their business demands managing customer interactions across multiple communication channels. Increasing maintenance costs, navigational difficulties, lack of process tracking/monitoring, expected uniformity in data maintenance etc., were some of the challenges annoying the customer’s sales team. They already tried an enterprise CRM solution. But the user adoption was poor. Mr. Jim Lane, the vice president of national accounts for United Healthcare (UHC) group says, “The cost to keep the existing system current and to keep up with advances in technology and user interfaces became too great and too much for the company to swallow. To make matters worse, salespeople were no longer showing affinity for the solution. Adoption started out high—roughly 80 percent—but usage later foundered, dropping to a lowly 20 percent in 2007.”

As a solution, UHC decided to move to CRM On Demand, a hosted CRM solution from Oracle. They choose CRMIT as their implementation partner. Some of the benefits reaped by the customer after implementing the Oracle CRM On Demand are:

• Reduced number of clicks required to navigate the system (By 25%)
• Reduced time for entering information (By 29%)
• Huge Savings in system-maintenance costs (By 33%)
• Increased user adoption (By 81%)

To know more about what UHC’s experiences about Oracle CRM solution, click on:

http://www.destinationcrm.com/Articles/Columns-Departments/REAL-ROI/A-Healthy-Dose-of-User-Adoption--70834.aspx

Mon, Sept.13th, 2010

CRMIT Name in News - Financial Markets on TechCruch.com

What If You Could Reduce Service Time By 75%?

Thurs, July.29th, 2010

CRMIT apart of Executive Seminar Organized by Oracle

Oracle (http://www.oracle.com/) conducted an executive seminar, ‘Turbo Charge Your Sales Results’, for Sales Leaders, Decision Makers and Sales Teams to get an comprehensive insight into the entire sales process with Oracle CRM OnDemand platform. Participants were invited from various companies across verticals. The seminar was decorated with the audacious speakers, inclusive of the Heads of Marketing and Sales Department from Oracle India, MPS, HelpAge India, and CRMIT.

Mr. Naga Chokkanathan, our Co-Founder and Director was invited to present our experience on "Enabling the CRM OnDemand Customer". This presentation covered various features and benefits of Oracle CRM OnDemand solution and its implementation as a pleasant experience with right attention to details. Many Key features were presented voicing the demand of the audience for further growth and placement of their company in the competitive market.

The most interesting part of this presentation was the case studies. From CRMIT's 75+ implementations in wide range of verticals, Six very best implementations were chosen to be showcased in this event. These success stories were presented with detailed discussion on business challenges, opportunities and how Oracle CRMOD - CRMIT combination saved the day for our esteemed clients. Audience commended Naga for his wonderful, wide-ranging presentation and the event was a grand success!

Fri, April.9th, 2010

CRMIT’s Contribution to the ‘Research Areas in Computer Science'

Mr. Naga Chokkanathan, Our Director- R&D was invited to share his thoughts in the first annual workshop on ‘Research Areas in Computer Science’ arranged by School of Computer Science & Engineering & Bharathidasan University Technology Park, Tiruchirappalli. The objective of this workshop was to throw light on research ideas, and recent research trends and tools for the student community.

Naga spoke on the Topic “Mobile Computing”. He started his presentation by giving a brief introduction on Mobile Applications and their artifacts. Highlighting the challenges faced by the industry on a day to day basis, he brought to the table the CRMIT solutions by stressing on the configurations and customizations made to the applications for customer satisfaction on both enterprise level and on the personal front. He also listed various technologies which are making headway on mobile computing, and how students can focus their research energies on this field, at the same time benefiting commercially from the grand progress being made everyday.

http://www.thehindu.com/2010/04/10/stories/2010041064430300.htm

Press Release
 

CRMIT's Contribution towards the Flood Relief Fund

Bangalore, India, Nov. 3rd, 2009 – CRMIT, a CRMOD specialist has given its bit of contribution worth Rs.1, 50,000 to serve flood victims across 18 districts of Karnataka under the “Chief Minister’s Flood Relief Fund”. CRMIT has participated in various social activities year on year.

About CRMIT: CRMIT is a fast growing market specialist in delivering OnDemand CRM solutions across the Globe.

Customer Success Stories…..

 

Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers

National Accounts, a UnitedHealthcare Division, Improves National Account Sales Operations

Orale CRM On Demand Prognosys Implementation

Fact Sheet
 

• Projects in USA, Europe, Australia, Middle East and Africa.
• Offices in: Japan, Taiwan, Melbourne, Australia, Dallas, USA, Bangalore, India..
• Over 100 well-known clients.
• Emerging leader in providing solutions for Oracle’s CRM OnDemand- SOA based SaaS.
• 100+ successful CRMOD implementations across various verticals.
• End-to-end CRM implementation partner with a 20,000+ user-base across five continents.
• Service vectors spread across: Business and Implementation Consulting, User Adoption and Business Support.
• Most experienced Oracle CRM OnDemand Implementation Partner.
• Our Strength: Intimate Product knowledge, Global Delivery Model, tools and latest development methodologies.
• Quality and dependable consulting services.
• 100% Reference Customer Base.
• 150+ consultants worldwide.