Overview:
Our client is one of the leading Consumer Goods Manufacturer  with about 14% market share in key segments. CRMIT to develop and deploy an application covering their total business process flow – commencing right from Service definitions, Prospect data capture, customer conversion, Service Fulfillments, Complaints Management, and Billing & Collection.


Mission Details:
Apart from web-enabling the total transactions, the  company initiative aims to capture the entire customer profile to provide individualized, value added service to selected clientele. This new application will replace the current system and also be rolled out across eight cities in the Country.

The Business Goals of the Project:

• Enable high conversion rate of Prospects to customers
• Provide Personalized Management Services
• Manage inventories and Billing & Collection process efficiently
• Resolve all Customer complaints expeditiously
• The competitive advantage from this Implementation will provide a leading market share to  company.
  

Key Benefits for Call Centers

• Entry of Enquiries & other Prospect related details
• Complaints (Service Tickets ) and Resolution Management
• Viewing the overall Historical Client profile – including enquiries made, Services delivered, Complaints resolved and payments collected.
  

Key Benefits for Service Centers

• Order Creation & Management of Service Schedules
• Performance of Service – including recording of materials/ labor consumed
• Billing and Collection
• Inter Service Center Inventory transactions
  

Key Milestones:

• Extensive deployment of Commerce  functionalities
• Intuitive Service Definition Wizard
• Provision for Users to create own Knowledge base.
• Fully Customized User Interface
  

Customer Testimonial:

“We engaged CRMIT because of their strong track record in building Enterprise Commerce portals and their commitment to our business objectives.