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eCRM Deployment |
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Overview:
A customer is one a leading Industrial Chemicals Manufacturer in Asia Pacific with a large share of the domestic market in India and a sizeable export market. The eCRM initiative, in its first phase, targeted the domestic customers, including the Top 50 Indian Manufacturing and Consumer Goods Companies, to provide them with enhanced Pre & Post Sales Support and to:
- Collaborate on fulfillment schedules
- Provide real-time access to relevant business information
- Increase the speed of information flow across various offices / divisions of GIL.
Mission Details
CRMIT has been involved in the Project from Definition to Deployment of the complete eCRM solution and in the ongoing Production Site Support.
Key Engagements: - Initial Site Deployment on BroadVision Commerce Application.
- Migration to BroadVision One-To- One-Commerce,
- Ongoing Site Maintenance for Business Process Enhancements and routine site maintenance tasks.
Benefits for Customers: - Monitoring their Contracts with company
- Request / Negotiate Delivery
- Schedules (Orders) online against the above contracts and review the status of Orders
- Place Service Requests & get resolution online
- Place Enquiries for new requirements and view responses online
- Dispatch / Dispatch Over-Due Notifications.
- Payment Received / Payment • Get the information regarding customer’s business transactions with company
- Negotiate Delivery Schedules (Orders) online with the Customer
- Transfer approved schedules to backend ERP application (MFG Pro)
- Respond to Enquiries & Service Requests online
- Over-Due Notification & Service Request Escalation
Benefits for Employees - Get the information regarding customer’s business transactions with company
- Negotiate Delivery Schedules (Orders) online with the Customer
- Transfer approved schedules to backend ERP application (MFG Pro)
- Respond to Enquiries & Service Requests online
- Over-Due Notification & Service Request Escalation
Key Milestones: - BroadVision Notification Schedules to automate Data Transfer across applications for Replenishment Calculations
- Scalable integration with MFG Pro ERP using Custom “Java CORBA” Servers, JDBC & XML and XSL style sheets for presentation
Customer Testimonial:
“We engaged CRMIT because of their strong track record in building Enterprise Commerce portals and their commitment to our business objectives. - Project Manager.
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CRMIT is a fast growing market leader in delivering OnDemand CRM solutions using Software as a Service business Model. As a global integration services and consulting firm we have offices on three continents and our customers range from globally recognised brands through SMBs. We have an excellent track record in delivering innovative technology solutions to customers business challenges using Global delivery model. Our International presence gives to our customers rapid service and our size gives us flexibility and speed.
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