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Electronic Bill Presentation (EBP) |
Overview:
Customer is one the world's largest telecommunications and services provider in Asia Pacific, and currently one of the top three telecom companies in India. The EBP initiative aims to improve customer service through electronic invoice presentation and to lower costs in the organization.
Mission Details:
CRMIT has been involved in developing a complete easy to use and maintain B2B and B2C Electronic bill payment and monitoring WEB portal application.
Key Benefits for Customers (B2B and B2C)
• Superior Bill Presentation
• Bill Summary / Details Views
• Online Bill Analyzer with User Definable Filters
• Segregation of Personal / Business Calls
• Summary Bill Presentation for Corporate Customers
• Register for services like Group Messaging etc
• Receive alerts on Un-Billed Usage, Bill Availability
Key Added Benefits for Hutchison
• Personalized advertisements and service offerings based on stated user profile, transactional data, and services subscribed to
• Context Sensitive Help provided on the site with the use of “Observations” tracking in the BroadVision applications
• Administrator Utilities for keeping the content on the site dynamic and up-to date.
• Currently 30,000 subscribers receive an eBill, and this number and the associated savings is expected to increase dramatically with the nationwide rollout
Customer Testimonial:
“Enabling employee, partner, and customer self-service are key to the success of our e-business efforts and to the success of our business as a whole. We are especially pleased with the CRMIT team's skills and commitment to deliver expert consulting solutions to our content-rich Portal and Bill Presentment Applications.”
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