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Knowledge Intranet Portal (KIP) |
Overview:
Customer is one the world's largest telecommunications and services provider in Asia Pacific. The Knowledge Intranet Portal provides a Collaborative Knowledge Intranet for all the employees of Hutchison.
Mission Details:
CRMIT has been involved in the Project from Definition to Deployment of the complete solution and in the ongoing Production Site Support.
Key Engagements:
• Initial Site Deployment on BroadVision One-To-One Portal Application.
• Special Services Engagements to accomplish a few key requirements like FAST Search Integration, Actuate Reporting Tool for measuring Intranet Business Processes, Custom Page Template Development
Benefits for Hutchison Employees:
• Access to a centralized, search able Knowledge Repository
• Personalized Home Pages - Content and Site relevant for each employee.
• Micro sites providing collaborative work spaces for Interest Groups or for Internal Projects
• Delegated User and Content Administration allows for the distributed administration of the Intranet
Benefits for Hutchison Call Center Executives:
• Knowledge Base contributed by the whole organization while responding to customers
• Integration with Call Center application to provide call center executives with individual “Daily Efficiency” reports.
• “Duty Roster” application allows team leaders to schedule the round-the-clock deployment of Call Center Executives
• Individual executives can look into their duty roster for an entire week.•
Customer Testimonial:
Enabling employee, partner, and customer self-service are key to the success of our e-business efforts and to the success of our business as a whole. We are especially pleased with the CRMIT skills and commitment to deliver expert consulting solutions to our content-rich Portal and Bill Presentment Applications.”
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