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Travel Portal One-to-One Enterprise |
Overview:CRMIT delivered portal solution to world's second largest Railway Network. It sells over 500,000 reserved tickets per day and is tasked with providing on-line reservation on the World Wide Web.
Mission Details: CRMIT was involved in developing on-line ticketing solution and the ongoing Production Site Support and Maintenance.
Key Engagements:- Initial Site Deployment on BroadVision One-To-One Enterprise Application
- Site Maintenance includes major Business Process Enhancements
- Administration of production environment: Software, Hardware, Network and Database servers.
Key Functional Benefits:On-line ticket booking and home delivery User registration, Real Time Secure payment and authorization Ticket Confirmation and Payment Notifications by email and SMS All major payment gateways integrated into site 40,00,000 users currently registered Fastest Growing site in Asia Pacific outside Japan More than tripled the Indian Online Travel Market inside one year
Key added Benefits :eMarketing – advertising space sold to sponsors Sponsors are able to see the effect of the advertising using “Observations” logged and aggregated in the BroadVision application Management and Process the Home Delivery Complete Business Module for User Administration, refunds, and payment reconciliation Third Party Web Service integration to enable the SMS alert system and the Ticket Issue Notifications
Key Milestones:- Scalable integration with back-end Reservation System on VMS using “Corba” Servers with XML for data exchange and RTR Middleware.
- Extensive use of BroadVision’s Personalization features such as Rule Sets, Personalized Alerts, and Observations for superior user experience.
Customer Testimonial:'CRMIT was instrumental in this initiative getting off the ground and helped us create an efficient Outsourced Site Management Model.' - Project Manager
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