Overview:
A customer is one a leading Industrial Chemicals Manufacturer in Asia Pacific with a large share of the domestic market in India and a sizeable export market. The eCRM initiative, in its first phase, targeted the domestic customers, including the Top 50 Indian Manufacturing and Consumer Goods Companies, to provide them with enhanced Pre & Post Sales Support and to:

• Collaborate on fulfillment schedules
• Provide real-time access to relevant business information
• Increase the speed of information flow across various offices / divisions of GIL.
  

Mission Details
CRMIT has been involved in the Project from Definition to Deployment of the complete eCRM solution and in the ongoing Production Site Support.

Key Engagements:

• Initial Site Deployment on BroadVision Commerce Application.
• Migration to BroadVision One-To- One-Commerce,
• Ongoing Site Maintenance for Business Process Enhancements and routine site maintenance tasks.
  

Benefits for Customers:

• Monitoring their Contracts with company
• Request / Negotiate Delivery
• Schedules (Orders) online against the above contracts and review the status of Orders
• Place Service Requests & get resolution online
• Place Enquiries for new requirements and view responses online
• Dispatch / Dispatch Over-Due Notifications.
• Payment Received / Payment    •    Get the information regarding customer’s business transactions with company
• Negotiate Delivery Schedules (Orders) online with the Customer
• Transfer approved schedules to backend ERP application (MFG Pro)
• Respond to Enquiries & Service Requests online
• Over-Due Notification & Service Request Escalation
  

Benefits for Employees

• Get the information regarding customer’s business transactions with company
• Negotiate Delivery Schedules (Orders) online with the Customer
• Transfer approved schedules to backend ERP application (MFG Pro)
• Respond to Enquiries & Service Requests online
• Over-Due Notification & Service Request Escalation
  

Key Milestones:  

• BroadVision Notification Schedules to automate Data Transfer across applications for Replenishment Calculations
• Scalable integration with MFG Pro ERP using Custom “Java CORBA” Servers, JDBC & XML and XSL style sheets for presentation    
  

Customer Testimonial:
“We engaged CRMIT because of their strong track record in building Enterprise Commerce portals and their commitment to our business objectives."