CRMIT Solutions for Telecom Industry
Enabling employee, partner, and customer self-service are key to the success of our e-business efforts and to the success of our business as a whole. We are especially pleased with CRMIT team's skills and commitment to deliver expert consulting solutions to our content rich Portal and Bill Presentment Applications.
- One of the leading Telecom Company
CRMIT’s Telecom services solutions allow you to manage and track End-to-end business processes in this ever-evolving industry. CRMIT’s Telecom domain capabilities span a broad spectrum of CRM solutions. Right from understanding the relationship between industry and business strategy to aligning business activities to ensure practical resulting solutions and supporting day-to-day operations of the business, CRMIT has successfully completed many projects in this domain.
Our rich experience in this section is unmatched in CRM streams:
- Electronic Bill Presentation Systems
- Telecom Knowledge Systems
- CTI Integration Solutions
Snippets:
Electronic Bill Presentation
One of the world's leading telecommunications and service providers needed the eBilling facility as part of their CRM solution. The Electronic Bill Presentation (EBP) initiative aimed to improve customer service through electronic invoice presentation. This assisted the customer to reduce the cost of operation considerably.
Business Benefits:
- Personalized advertisements and service offerings based on stated user profile, transactional data and services subscribed to.
- Context Sensitive Help to end subscribers.
- Administrator Utilities for keeping the content on the site dynamic and up-to date.
- Improved customer service brought a drastic increase in the customer numbers.