CRM++ Computer Telephony Integration framework provides unified access to contact center functionalities including both Inbound (screen pop-up) and Outbound (Click-to-Dial) call handling. Computer Telephony Integration provides 360° Customer view by displaying caller profile information, product/case history etc.
01Computer Telephony Integration
02unified screen-based telephony
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with CRM Platform and provides features such as call hold, transfer, conference etc. within the CRM solution.
01Automatic Call Wrap-Up
After call work can take up 1/3rd (30%) to 1/2 (50%) as long as the average call. Wrap-up allows the agents to record the call outcome, transcripts or sale values. Automatic Call Wrap-up provides better uniformity in documentation and generate meaningful analytics.
02Caller ID & Multiple call support
Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information? Perform meaningful tasks as retrieving customer information from a database on the basis of information that caller ID provides.
Provide personalized services or initiate context specific conversation by reviewing automated call history.
Featured Computer Telephony Platforms
Leading financial services company empowers customers with phone banking experience with Computer Telephony Integration (CTI)
Leading multinational bank maximizes contact center efficiency with Computer Telephony Integration for Oracle CRM on Demand
Telephony Call Center Company overcomes it challenges by successfully implementing CRM On Demand and integrating it with Call Center systems using CTI.
Leading healthcare product manufacturer empowers contact center with Computer Telephony Integration for Cloud CRM
Argentina’s Oil Company adopts Computer Telephony Integration for Oracle® CRM on Demand and Avaya
A Leader in Business Process Outsourcing and IT Services Increases Contact Center Scalability and Flexibility.
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