Customer Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).
Meaningful customer engagement
With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.
Customer self service management made easy
Empower end customers with unprecedented control over their purchase decisions, service request resolution, solutions and other value added information.
Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers.
Enable service request agents to respond to customers using native CRM tools thus lowering service request resolution time. Engage online with customers via Live Chat for shorter service resolutions.
Provide intelligent customer engagement to improve visitor satisfaction and maximize sales. Enables effective sharing of appropriate information from the knowledgebase by chat agents .
360° VIEW OF CUSTOMERS
See who is available now & route messages to the appropriate person or department.
View all of your social channels in a single, Smart Inbox. Or filter to focus on specific channels.
Analytics and Custom Reporting
Customer Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.