Organize all communications in one central place
to shorten sales cycle by 4x times

Email WorkbenchCRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.

CRM++ Email Workbench leverages the extensibility of Oracle Sales Cloud framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to link prospect and customers emails with the CRM data for a 360° view of the customer interaction.

  • Seamless email automation of prospects and contacts within the CRM framework
  • Organize all customer information and emails within the CRM contact information
  • Avoid switching between email and CRM modules to improve response / resolution time
  • Eliminate hybrid email client integration (MS Outlook, Gmail, yahoo, etc)
  • Link prospect and customers emails with the CRM data for a 360° customer view
  • Multiple file attachments
  • Effective template management
  • Comprehensive inbox view within CRM system
  • Compose & reply to email interactions from customers without toggling between email clients
  • Apply pre-defined templates, HTML designs and embed images to outgoing emails
  • Organize templates with structured categories
  • Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc)
  • Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)
  • Upgraded TinyMCE Editor including image and table embedding features
  • CRM Wellness Plan
  • Training
  • Managed Marketing
  • Sales Force Automation
  • Data Validation Services
  • Implementation / Migration
  • CX Consulting
  • Analytics & Support
  • Independent Testing & Validation
Keep customer´ email inside the CRM system

CRM++ Email Workbench provides the most complete solution for delivering world-class customer service. It helps customer centric organizations to link prospect and customers emails with the CRM data for a 360° view of the customer interaction.

Partial List of CRM++ Customers

Screen Shots

View Email Console
View Email Console
Reply Email Console
Reply Email Console
Reply by Template Console
Reply by Template Console