When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails which may include service requests, complaints, grievances, appreciations, request for more business and so on coming from customers cannot be ignored. Quick response time has a direct impact on the end user satisfaction.
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
CRM++ Email Workbench provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to link prospect and customers emails with the CRM data for a 360° view of the customer interaction.