CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
CRM++ Email Workbench leverages the extensibility of Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to link prospect and customers emails with the CRM data for a 360° view of the customer interaction.
Seamless automation of service requests and one-stop email communication
Organize all customer information and emails within your contact information
Avoid switching between email and CRM modules to improve service requests resolution time
Link prospect and customers emails with your CRM data so you have better information about your interactions with customers always at hand
Comprehensive inbox view within CRM system
Compose & reply to email interactions from customers without toggling between email clients and the CRM system
Apply pre-defined templates, HTML designs and embed images to outgoing emails
Organize templates with structured categories
Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc)
Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)
Oracle® Fusion Customer Relationship Management (CRM) is a 100% open;
standards-based set of integrated CRM modules that improves the way sales
professionals work. Unlike traditional CRM systems that focus only on transaction
processing, with collaboration, reporting, analysis, and exception management as
an afterthought, Oracle® Fusion CRM is designed to deliver unprecedented
business insight into sales performance management.
CRM++ Email Workbench is a fully featured email integration platform for Oracle® Fusion CRM and Oracle® CRM On Demand.
Over 3000 users in Sales, Marketing, Service & Support organizations