80% of customers seek
self service before raising a support request

Self Service PortalCRM++ Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA). Delivers high-quality, high-touch experience for customers and empowers them to leverage the collective ecosystem to find solutions and get updates automatically. 

With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.

CRM++ Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.

  • Empower end customers with unprecedented control over their purchase decisions, service request resolution, solutions and other value added information
  • Enable service request agents to respond to customers using native Oracle® Sales Cloud tools thus lowering service request resolution time
  • Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers
  • Enables effective sharing of appropriate information from the knowledgebase by chat agents 
  • Provide intelligent customer engagement to improve visitor satisfaction and maximize sales 
  • Knowledge Management
  • Live Chat for Real Time Collaboration 
  • Self-service Incident Logging
  • Integrate chat conversations within the CRM
  • 360° view of Customers
  • Track Service Level Agreements (SLA)
  • Social Engagement
  • Social Sign-in
  • Discussion Forums
  • Google Maps
  • CRM Wellness Plan
  • Training
  • Managed Marketing
  • Sales Force Automation
  • Data Validation Services
  • Implementation / Migration
  • CX Consulting
  • Analytics & Support
  • Independent Testing & Validation
Customer service management made easy

Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).

Partial List of CRM++ Customers

Screen Shots

Login Page
Login Page
View Service Request
View Service Request
Raising a Service Request
Raising a Service Request
Easily Find Solutions
Easily Find Solutions
Solution Search Result
Solution Search Result
Solution View
Solution View