Customer Self-service happens wherever your customers are looking to discover and find helpful information on the web, mobile and social. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories.
CRM++ Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA). Delivers high-quality, high-touch experience for customers and empowers them to leverage the collective ecosystem to find solutions and get updates automatically.
With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.
CRM++ Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.