Enabling self service for students and automating online student enrollment has boost our
80% of customers seek
self service before raising a support request
CRM++ Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).
- Integration Provide intelligent customer service to improve visitor satisfaction and maximize sales.
- Customer Support 24x7 global support program for technical assistance and challenges with upgrading & implementing new releases.
- Support for :
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Meaningful customer engagement
With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.
- Social Engagement View all of your social channels in a single, Smart Inbox. Or filter to focus on specific channels.
Empower end customers with unprecedented control over their purchase decisions, service request resolution, solutions and other value added information.
Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers.
Enable service request agents to respond to customers using native CRM tools thus lowering service request resolution time. Engage online with customers via Live Chat for shorter service resolutions.
Provide intelligent customer engagement to improve visitor satisfaction and maximize sales. Enables effective sharing of appropriate information from the knowledgebase by chat agents .
Analytics and Custom Reporting
CRM++ Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.
- Self-service Incident Logging
- 360° view of Customers
- Track Service Level Agreements (SLA)
- Discussion Forums
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