Self Service Platform for CRM On Demand & Fusion CRM

Customer Service Management made easy..

CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen your relationships with your customers.

CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.

Support for

Customer Experience Benefits

Empower end customers with unprecedented control over their purchase decisions, service request resolution, solutions and other value added information.
Enable service request agents to respond to customers using native Oracle® Fusion CRM tools thus lowering service request resolution time
Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers

Features

Knowledge Management
Self-service Incident Logging
360° view of Customers
Track Service Level Agreements (SLA)
Social Engagement
Social Sign-in
Discussion Forums
Google Maps

Oracle® Fusion Customer Relationship Management (CRM) is a 100% open; standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle® Fusion CRM is designed to deliver unprecedented business insight into sales performance management.

Customer Service Management

CRM++ Self Service Portal is a fully featured self-service platform integrating into Oracle® Fusion CRM. The flexible portal interface gives your end customer access to key objects like service requests, solutions and other value added information’s, using customizable forms. This information is seamless entered into Oracle Fusion CRM enabling your service request agents to respond using native Oracle® Fusion CRM tools and provide real time updates for the end customers within the self service portal. Thus, empowering your end customers, keeping resolution time down and customer satisfaction at its best.