Education and Research

Jon Phillips

London School of Business & Management boosts Student Experience by enabling self-service platform with Cloud CRM


Professional Services

Jon Phillips

Business Services Group improves Customer Experience with Self Service Platform


Wholesale Distribution High Technology

Jon Phillips

Tech distribution company initiates seamless experience across channels, with self-service platform for tech savvy consumers


Case
Studies

Empower your customers with a
Self Service Platform

Social CRM Dashboard
Enabling self service for students and automating online student enrollment has boost our
Student Experience"
Reshma Lobo London School of Business & Management

80% of customers seek
self service before raising a support request

CRM++ Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).

Meaningful customer engagement

With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.

Unified Inbox
360° view of Customers See who is available now & route messages to the appropriate person or department.
Unified Inbox
Social Engagement View all of your social channels in a single, Smart Inbox. Or filter to focus on specific channels.
Customer service management
made easy

Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).

Knowledge Management

Empower end customers with unprecedented control over their purchase decisions, service request resolution, solutions and other value added information.

Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers.

Live Chat

Enable service request agents to respond to customers using native CRM tools thus lowering service request resolution time. Engage online with customers via Live Chat for shorter service resolutions.

Analytics

Provide intelligent customer engagement to improve visitor satisfaction and maximize sales. Enables effective sharing of appropriate information from the knowledgebase by chat agents .

Also available on

Analytics and Custom Reporting

CRM++ Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.

  • Self-service Incident Logging
  • 360° view of Customers
  • Track Service Level Agreements (SLA)
  • Discussion Forums
5 Reasons to Enable Self Service Portal
Reasons


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A Few of our Delighted Customers

  • Avis
  • World Vision
  • Insead
  • Sanitec
  • Ambu
  • Target Australia
  • TTI, Inc.
  • London School of Business and Management
  • Flipkart
  • Aviat Networks
  • Cayman Consults Ltd
  • IDP Education