Wednesday, August 27, 2008
 
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Application Maintenance and Support E-mail

For small and medium scale businesses looking to benefit from strategic outsourcing of their CRM, we offer Maintenance and Support Services.

This service includes Ticket Management, Incident Resolution, Customer Requests, Monitoring and Maintenance, Performance Reporting and Documentation.

CRMIT is committed to enabling CRM for businesses. Some of our key success factors include:

  • A pragmatic approach to project methodologies based on real life experience
  • A team with significant business and external competency to enrich the client company
  • Certified Consultants
  • Delegate for project and education services by Siebel Systems as a Master Subcontractor
  • Membership of the Small and Medium Business Program of Siebel Systems
  • Experience designing specific integration solutions for CRM customers, since 1999
 
 

Client Testimonials

We were experiencing problems keeping up with the backlog of both duplicate records and Rejected Responses. The CRMIT team has been fast in learning the idiosyncrasies of our process and are very knowledgeable about Siebel over all. Among other projects they have helped us by merging duplicate Account records and are in the process of getting our Rejected Response backlog under control.

By utilizing the services at CRMIT we have been able to streamline our data cleansing process. This will potentially enable us to not miss any leads due to duplication or rejection.  The ultimate goal is to generate high quality leads for our Sales pipeline.”

 
 
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