Enabling next-gen
Customer Experience
CRMIT Offerings

CRM Wellness Plan

Unlock the greatest value from your CRM application. Identify the current challenges, gaps, configurations and priority areas of your CRM system. Achieve greater returns by boosting your sales, marketing productivity and improving customer service.

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Wellness Plan

Case Studies

Technologies

Training

Drive User Adoption of CRM with end-user training for enhanced customer experience, increased sales, productivity and ROI. Attain deep understanding of the key pillars of user adoption – people, process and technology – and how they influence CRM success.

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CRMIT Offerings

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Managed Marketing

Provide you with everything you need to create, implement, evaluate, and maintain your marketing plan. It’s like getting an entire marketing department in a box. Each of the Managed Marketing Programs includes Lead Nurturing by creating consistent, constant, and relevant communication with potential customers; Lead Scoring by using explicit and implicit data, need, and timeframe parameters and Campaign Management including emails, landing pages, forms and simple multi-touch programs for your campaigns.

CRMIT Offerings

Sales Force Automation

Increase sales force performance and help achieve revenue targets by letting you focus on successfully closing more deals. Give your sales group a comprehensive solution to streamline business tasks, including account management, contact management, opportunity management, sales funnel or sales pipeline management, sales activity management, sales forecasting analysis, sales team performance evaluation and manage the complete sales process to enhance productivity, efficiency and accelerate revenue performance.

CRMIT Offerings

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Data Validation Services

Improve data quality to boost your marketing ROI. Cleanse, update and validate your CRM databases to fill in missing information. Ensure all of your data is accurate and consistent regardless of the data source to establish more meaningful customers interactions.

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CRMIT Offerings

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Implementation / Migration

GO LIVE in less than 5 weeks with minimum-risk and maximum-ROI. Steer in the right direction and avoid the common pitfalls which often delay implementations. Customized CRM implementation and migration solution help you to manage customer data and drive new sales.

Implemetation

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CX Consulting

Design & develop CX management (CEM) strategies to close gaps between customer expectations and experience while increasing customer lifetime value. Align your organization to enhance every customer experience at every touch point.

CX Consulting

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Analytics & Support

Empower yourself with the right performance indicators that enables timely, informed, and effective decisions. Adequate executive dashboards & reports to see the big picture, eliminate disparate systems and have a 360-degree profile of each customer.

analytics

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Independent Testing & Validation

Testing phase is usually shrunk by unplanned increase in development effort within the same project schedule, thereby adversely affecting quality. 72% customers shift loyalties due to product quality so TEST, TEST & TEST your products to ensure, enhance and enrich end user experience. Improve product quality and achieve greater ROI through manual & automated test cases. The core CRM testing framework includes consulting, functional testing, test automation, specialized testing, test results analysis and UAT support. Identify the real challenges for your CRM implementation resulting in a higher user adoption.

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analytics

Case Studies

Technologies

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