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Your Preferred
Customer Success Partner

LET'S GROW

We Build Trust And Bring Value

To Our Customers Of All Size From Midmarket To Enterprise

CRMIT Solutions is a pioneer in digital transformation solutions to deliver Customer360. As a Salesforce SUMMIT Consulting & AppExchange partner, CRMIT Solutions specializes in CRM, business insights, field transformations, human services, and patient experience solutions. With over 200+ certified CRM & business intelligence consultants and over 1000+ successful deployments globally, CRMIT has successfully acquired 200+ customers spreading across various domains including financial services, manufacturing, healthcare, and human services (governments).

The Customer 360++ is a CRMIT Solutions initiative to 

• Master the last mile adoption with holistic customer profile
• Extend a connected and unified Customer Experience
• Deliver Customer Success

Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

AppExchange

CSAT

600+

Salesforce

Certifications

20+

Years Of 

Customer Success

Vision

Customer's Success
with
Continuous Improvement

Mission

To be the first choice for customers, partners, employees and thought leaders for delivering CRM solutions

Core Values

Trust
Innovation
Passion

Our Approach

Faster Go-Live​

Co-innovation and customer success are the central pillars of CRMIT's methodology. Our project management expertise on Salesforce will ensure quality, speed, and flawless delivery.

Maximum return in investments

As a preferred customer success partner, we connect employee engagement and customer experience to measurable business value.

Go beyond Customer 360

We deliver integrity across all the data sources and ensure a single source of truth for each customer by collaborating with major integration partners and Salesforce.

Experience the Best-in-Class Salesforce Solution and Services

Discover

Gather customer insights, translate them into workable ideas and build competencies to deliver

Evaluate

Analyze and evaluate whether it is adding value to customers, generating new revenue streams, or accomplishing a specific innovation goal.

Execute

Commit time and resources to make it happen while tracking and measuring the delivery process and finding the ways to improve it

Let's help you navigate your next

Unlock Business Value through Digital Transformation Solutions on the Salesforce Platform

LET'S TALK

ENTERPRISE INCUBATION LAB

With Co-Innovate, you learn about the benefits of innovation, identify opportunities for growth in your business and create a vision to make it happen.

Corporate Social Responsibility

Creating an efficient office workflow while saving the environment along the way

Press Release

Get complete insights into new information and updates that have recently been published.

Employee Benefits

We are persistent and learn from challenge.

Specialization

Specialized solutions as an established Customer Success Partner with a proven track record.

Our Team

• Leadership

• Advisory Board

• Practice Heads

• Regional Heads

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Vinod Reddy

Founder & CEO

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Vinod founded CRMIT Solutions in 2003, and continues to drive CRMIT’s business and technological strategies. He brings in a vast experience from his technical and management positions in the past including those from American Airlines, BroadVision and Sabre Holdings. He has been instrumental in growing CRMIT Solutions from a startup to one of the pioneers in SaaS based Customer Relationship Management (CRM) solution providers.

Vinod Reddy

Founder & CEO

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Naveen Vemulapati

SVP – US Operations & Global Analytics

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Naveen drives CRMIT’s Customer 360 initiatives riding on a Global Analytics Practice. He leads a team of experienced consultants across specialized verticals. Naveen also leads a robust Einstein discovery and analysts practice for Salesforce platforms along with Cloud BI Initiatives.

Naveen has over 22+ years of extensive experience in designing road maps, strategies, user adaption, BI & Data governance along with development and analysis of data warehousing, reporting automation, dashboarding, analytical modelling, and business intelligence programs both on premises and cloud. His expertise in enterprise platforms and tools also include Informatica, ODI, Talend, SSAS, OAC, OBIEE, Tableau, QlikView and Salesforce Einstein Discovery and Einstein Analytics.

Naveen Vemulapati

SVP – US Operations & Global Analytics

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Damien Scales

Managing Director – APAC

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Damien is an incredible leader with demonstrated success in the industry. He is responsible for the P&L of the APAC and plays a key role in CRMIT’s market expansion plans. In the recent past, he has served in Salesforce Australia as the Regional Vice President, of Professional Services. He has also held leadership roles at NTT Data, Inogenence, and SAP among others. 

Damien Scales

Managing Director – APAC

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Dinesh Poduva

Vice President of Marketing

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Dinesh oversees the global marketing and communications for CRMIT Solutions. He is responsible for strategic planning and development, branding, market research, and customer service across global markets. His expertise in coordinating the production of public relations, media, creative, promotions and advertising enables him, in building and strengthening the distinctive positioning of the company’s portfolio of services and working with other organizational units within the company to define and execute strategic initiatives.

Dinesh Poduval

Vice President of Marketing

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Venkata Subramanian

Chief Operating Officer

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C. V. Venkata Subramanian currently leads the worldwide sales organization across all verticals for CRMIT Solutions. In this capacity, Venkata directly oversees entire field sales, pre-sales & inside sales across all international operations for CRMIT Solutions. With over 22+ years in the industry, Venkata has led number of leadership roles across solution sales, presales, partner management, consulting and services.

Venkata Subramanian

Chief Operating Officer

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Saurabh N Gupta

VP & Global Head of Engineering & Innovation

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Saurabh heads the Digital360 Solutions and also manages presales practice. He helps reimagine digital with the power of marketing & commerce and drive growth with customer-first digital experiences.

 

His inherent urge to Think Differently in every aspect of work and obsession for Quality, provides him with right fodder to constantly innovate in solving customer challenges and improving their digital experience.

Over the last 2 decades, he has had the opportunity to work with global organizations like Wipro and Decathlon, before joining CRMIT.

Work-life balance is achieved by devoting the required family time, watching Netflix, trying to keep fit and watching Federer’s matches.

Saurabh N Gupta

VP & Global Head of Engineering & Innovation

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Jim Lane

Advisor (Healthcare)

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Jim is an accomplished finance-centric leader in the healthcare management industry with experience in strategic planning, financial analysis, business risk management, CRM transformation, sales strategy, and pipeline reporting expert, and an effective leader adept at working collaboratively with key stakeholders and developing talent.

He has more than 30 years of experience working with leading Healthcare Insurance providers in the American region. Prior to this, in the early part of his career, for the initial 10 years, he was involved in executive roles with prominent product-based companies.

With this immense experience, his areas of expertise revolve around business strategy, sales analysis and reporting, risk management, and CRM systems design and implementation.

Jim Lane

Advisor (Healthcare)

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Kevin Flynn

Strategic Revenue Advisor

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Hybrid leader with 17 years at Salesforce. 12+ years as a revenue VP & 4+ years as a VP in Alliances & Channels. Past experience as COO in Hospitality, VP @ Microsoft OEM-ISV-Reseller, PTC, General Manager @ Sharp/Toshiba Dealer, and Xerox.

Kevin Flynn

Strategic Revenue Advisor

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Will Bosma

Advisor (Strategy & Technologies)

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Will, most recently started MuleSoft JPAC and built it from the ground up. Will was a part of the global leadership team that grew the business 80% YoY in the lead up to a successful IPO in 2017 and a highly successful sale to Salesforce in 2018.

Prior to that he spent almost 4 years on a start-up in the social media analytics space well before social media had the prominence it has today.

Before that Will spent 9 years in the CRM space with Siebel and Oracle leading presales and sales teams across APAC.

His first 12 years in the IT industry were spent in the ERP space.

Will Bosma

Advisor (Strategy & Technologies)

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Scott Ryan

Advisor (Financial Services)

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Scott has a strong international track record of defining, planning, and delivering successful large scale strategic and digital transformations, at times while also leading existing customer delivery and operational teams – essentially upgrading the plane whilst keeping it flying. As such, Scott has experience being the consultant advising and enabling transformation opportunities but also knows what it is like to be the business undertaking the changes needed for tomorrow while continuing to meet customer expectations today.

Scott has over 20 years’ experience in financial services, having worked for or partnered with organizations in Australia (10 years),
the U.K. (4 years), and across Asia (8 years). Organizations have included banks such as Royal Bank of Scotland, Natwest, and National Australia Bank, and wealth and insurance companies like MLC and AMP. During this time Scott has supported or led the delivery of a number of operating model, structural, customer segmentation, and simplification based transformations, as well as delivering core banking, CRM (Salesforce and Oracle), workflow, automation, and HR Services technology-related changes.

Currently, Scott is consulting on technology and business changes occurring from large-scale changes to wealth and life insurance organizations, whilst also advising a number of startups in the AI, machine learning, and digital services markets.

Scott Ryan

Advisor (Financial Services)

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Prof. Paola Bielli

Advisor (Higher Education)

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Professor at Bocconi University (Milan), SDA Bocconi Business School, and SDA Bocconi Asia Center (Mumbai), Certified Chartered Accountant.

After graduating from Bocconi (with core in Finance & Control), Paola worked at Osram (part of Siemens, the German multinational group).

She was later recruited by Bocconi University and joined the Information Systems Unit of the business school, where she used her project management background to lead several large multi annual EU projects both in Europe and other developing countries (e.g. Kazkhstan, Syria).

Over the past 20 years she has been visiting researcher at several European (e.g. RSM Rotterdam) and international (e.g. IIM Bangalore) universities.

In addition to the academic role, she collaborates with consulting companies in the design and implementation of Information Systems projects.

Current research interests: CSR practices in MNC, internationalization strategies in developing countries, women & ICT, ICT-based innovation in various industries (e.g. healthcare) or companies (e.g. SMEs), high-tech startups.

 

Prof. Paola Bielli

Advisor (Higher Education)

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Dr. Vishnu Swaroop Reddy

Advisor (Healthcare)

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Dr Vishnu Swaroop Reddy is the Clinical Director, Head of the Dept & Chief Consultant Otolaryngologist and Facial Plastic Surgeon at CARE Hospitals, Hyderabad, INDIA since 2003.

He is also appointed the honorary Physician to the honorable Vice President of India.

Dr Vishnu is the Founder & Executive Chairman of FRCSI Facial Reconstructive & Cosmetic Surgery India for 5 years, which is the associate member of IFFPSS. International Federation of Facial Plastic Surgery Societies

Dr Vishnu Reddy graduated in MBBS and MS (ORL-HNS) in 1991 from S V Medical College, Tirupati, India and later pursued DLO RCS (England) in 1994, FRCS (Edinburgh), FRCS (Ireland)in 1999, while working in the U.K.

He had his higher surgical training in the UK, USA, Germany, France, Austria, and Australia in various sub-specialties of Otolaryngology.
Dr Vishnu Reddy published several papers in the international journals, while working in the UK between 1993 and 2003. He worked as a Consultant Otolaryngologist and Facial Plastic Surgeon at Staffordshire General Hospital, Stafford, England and at Aberdeen Royal Infirmary, University teaching Hospital, Aberdeen, Scotland before returning to Hyderabad, India

He had also been a faculty member at the EAFPS European Academy of Facial Plastic Surgery Annual Meetings at London, Amsterdam and at several national and International advanced Rhinoplasty courses and FESS & Micro Ear Surgery workshops.

His special interests are Rhinoplasty, Micro Ear Surgery, Cochlear Implantation, Endoscopic Sinus and Image Guided Skull Base Surgery, Voice Surgery and Surgery for Snoring and OSAS.

Dr. Vishnu Swaroop Reddy

Advisor (Healthcare)

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Dr. Capt (Retd)
P Srinivas Reddy

Advisor (Human Services)

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An experienced professional involves in key financial activities including budget focasting, financial reporting and corporate tax planning. Dr. P Srinivas has been pivotal to ensure adherence to compliance whilst minimizing the business risk. His areas of expertise includes asset allocation, investment strategy and risk management.

Dr. Capt (Retd) P Srinivas Reddy​

Advisor (Human Services)

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Saritha P

VP – Finance, Talent & Partner Growth

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Saritha is responsible for envisioning the roadmap for talent acquisition and driving strategy in building a strong talent pool through a series of initiatives. She is also interested in partnering with niche world class service providers on CRM, CX and Digital Technologies.

Saritha P

VP – Finance, Talent & Partner Growth

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Ashok Kumar V

General Manager – Business Operations

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Ashok evaluates and streamlines core IT systems for CRMIT to establish scalable platforms supporting business growth and strengthens information security. His area of expertise include business and IT alignment, process improvement, risk mitigation and resource management. He is responsible for implementing industrial and commercial standards (ISO) on information security and policies.

Ashok Kumar V

General Manager – Business Operations

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Rashmi Nemiraj

Head of QA & Customer Experience

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Rashmi Nemiraj heads the Independent Testing services and internal QA practice. She has been instrumental in establishing metrics, mentor team members and manage QA resources, as well as developing test programs for CRM platform across technologies and industries.   

Rashmi oversees various aspects of quality assurance including identifying critical control points and preventive measures; establishing critical limits, and monitoring industry-accepted best practices & procedures.

Rashmi Nemiraj

Head of QA & Customer Experience

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Manoj Tazhath

Vice President – APAC

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Senior executive with extensive experience in sales and business development of IT services. Proven expertise in establishing business operations and building revenue, development & execution of market entry, growth, partnership and go to market strategies and programs. New business development, key account management, business unit management and general management functions.

Manoj Tazhath

Vice President – APAC

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Kurt Reedy

VP- North American Sales

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With over 20 years of experience in software sales, Kurt has earned accolades such as President’s Club, Chairman’s Club, and Account Executive of the Year. His extensive expertise in Salesforce Managed Services, Cloud, SaaS, and CRM is crucial as he leads our efforts to expand market presence and enhance sales capabilities across various industries in the USA. Kurt’s strategic vision and proven leadership are set to drive significant growth and innovation in our operations.

Kurt Reedy

VP – North American Sales

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Alen Bednjacic

Chief Architect – APAC

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Alen has extensive experience working with companies like Salesforce, Oracle, Siebel CRM and many more. Through the use of Salesforce and a wide range of solutions, these experiences have enabled him to become an expert in the art of designing and reimagining business processes and technological architectures. In addition, he has expertise in enterprise architecture, journey mapping, design thinking, sales and presenting.

Alen Bednjacic

Chief Architect – APAC

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Somnath Prasad

Associate Director Solutions – APAC

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With more than one and a half decades of industry experience, Somnath specializes in solutions engineering with focus on the Service 360 product suite. He plays a critical role and has implemented multiple projects across the banking, manufacturing, and non-profit verticals. 

Somnath Prasad

Associate Director Solutions – APAC

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Mickey Bedi

Vice President & Geo Leader
India

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Mickey has an incredible track record in number of Sales leadership roles across different geographies and confident his vast knowledge will certainly help CRMIT in meeting one of its strategic objectives. In this capacity all the Sales team connected with India Business as well as partners driving ASVP sales for US market will report into him. Mickey will continue to report to me directly.

Mickey Bedi

Vice President & Geo Leader
 India

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Lingaraju T S

Director of Operations – APAC

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Lingaraju demostrated succesful deliveries with proven track record and expertise in the customer experience domain. His extensive experience in project scoping, contract review, resource planning, and budgeting adds significant value to CRMIT’s growth. He manages multiple concurrent, complex, global multi-phased implementations by adhering CRMIT’s agile implementation methodology.

Lingaraju T S

Director of Operations – APAC

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Abhishek G

Senior Director – APAC

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With more than 10 years of proven experience, Abhishek contributes significantly in developing the company strategy as a member of the senior leadership team, that oversees global business activities, product development, marketing, customer success strategies and brand development in Australia and New Zealand. As a lead business analyst, he played a key role in gathering requirements, designing a solution, delivering the solution, managing business analysts, bring them to the next level. As a Lead sales consultant, he delivered key projects in multi-cloud CX domains. Also, he manages key accounts for education and research industry sector. As an additional responsibility, he involved in the internal sales cloud, service cloud opportunity administration.

Abhishek G

Senior Director – APAC

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