Put employee & customer safety at the forefront of your organization's response
Manage both proactive & reactive aspects of COVID-19 impact
Self-assess and self-report a symptom or illness
Includes COVID19 Self-Screening
Extend confidence and empathy to employees and customers
Authorize "return-to-work" policy and compliance
Manage employees resuming work if they have been ill, quarantined or self-isolated
Proactively manage the health & safety of field technicians and customers. A comprehensive field service management for Salesforce
Deliver fast, intelligent field service when you connect your entire workforce on one platform. Improve first-visit resolution with a complete field service solution
Explore all the solutions on the Salesforce Customer 360 Platform. Most complete way to put your customers at the center of everything you do
Satisfy your customers when field technicians are going to visit physical work locations/home/office
Trust & Confidence
Break trust barriers and extend the risk-free experience
We’re a Salesforce Consulting Partner, so you know we unlock your enterprise data with the world’s most innovative integration platform, and create seamlessly connected customer experiences. The technology is just the most efficient way to achieve that goal. That’s why we’ve mastered the technologies to deliver you a true Customer360 that you need to elevate your customer experience and your business beyond the cloud.Connect with Us
Release 1.0 is restricted to Salesforce users (focus being mitigating the health risks among field team, However, plans are to include non-Salesforce users via connectors. This is work-in-progress)
No. The ActNow plug-in is a mobile-first solution and can be accessed across multiple devices.
Yes, Standard reports & dashboards will be available
Yes. ActNow is a 100% native Salesforce plug-in and operates on the Salesforce services and like Salesforce complies with provisions of HIPAA. For customers that are subject to HIPAA and submit Protected Health Information (PHI) to Salesforce Services as customer data, Salesforce has a HIPAA business associate addendum that complies with HIPAA.
However, if the customer wants to have employee/healthcare data in another HRMS system or a HIPAA compliant application, it can be integrated to ensure data is stored in that system as long as API level access is given to them.
HIPAA imposes obligations to safeguard protected health information (PHI) only on covered entities, which are defined to include health plans, health care clearinghouses, and health care providers. An employer acting in its capacity as an employer is not subject to HIPAA. Other laws, such as the Americans with Disabilities Act (ADA) or state confidentiality laws, may apply.
ActNow plug-in Rel1 is a NOCOST plug-in. If customers plan to customize the plug-in or have production support on an ongoing basis, it can be aligned to the CRMIT ASAP support program.
Currently, this is a FREE PLUGIN to use out of the box for existing Salesforce customers. If customers want to have additional customization done or have production support on ongoing basis, it can be aligned to the CRMIT ASAP support program