Global leader in international education with a number of related business lines including student placement into universities




Education & Research

Know this Customer

Service Cloud

The client is the global leader in international education with a number of related business lines including student placement into universities, English language testing as well as English Language Training and management of education related aid.

The client wanted to implement a centralized students’ contact database to expand its communication channel. It also wanted to gain a consolidated view of students’ information from all communication pathways, including the social media, email and web service.


  • Improve student experience across all communication channels
  • Customize incident tracking for each interaction
  • Increase application process efficiency
  • To gain greater visibility into students’ needs, education trends, and opportunities for institutes process improvement


The client chose Oracle RightNow CX Cloud Service as it was the perfect solution to have a consolidated view of students’ information and gain the ability to provide better service and improve students’ experience.

Implementation Process

CRMIT Solutions implemented Oracle RightNow CX Cloud Service in less than 5 weeks - a fast track implementation with minimum risk and maximum ROI.


  • Meets the needs for a sophisticated student service experience, and handle the complex and multiple interactions inherent in the student lifecycle
  • Institute gains the ability to capture, track, access, assign, and manage student information all in within a centralized system
  • Process automation provided the necessary tool to manage key relationship between the student and educational institutes
  • With complete student incident histories at their fingertips, University employees could easily address ongoing inquiries
  • Deliver the ultimate cross-channel student experience options for students to interact with institute by leveraging additional channels enabled by RightNow such as online chat, email, web self-service, and mobile

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