The client is world-class leader in design, manufacturing and marketing of Power Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
- Present customer portal was not inclined with clients’ website. The CSS elements, header & footer were inappropriate and were not user friendly for mobile & desktop version.
- Customer wanted to extend experience to every browser and every device.
To overcome all these challenges, the existing Customer Portal was revamped with the appropriate CSS elements according to clients requirements. Additionally, html changes were made in custom widgets for aligning to standard framework that has enhanced the portal with new features and capabilities & made customer portal responsive.
- Easy access and navigation to the key information on customer Portal.
- Consistent and seamless appearance of the Portal across all the devices, i.e. Desktop, Laptop, Mobile for each and every user.
- Customer usage rate on customer portal increased which in turn decreased the enquiries on the incidents for the agents.