CTI integration

Computer Telephony Integration

Improve your customers’ First Contact Resolution (FCR) and increase the productivity of your contact center agents by using a browser based technology which empower agents to create a better Customer Experience. Computer Telephony Integration (CTI) provides an unified agent interface for each interaction, eliminating the need to toggle between applications, whether it’s an inbound or an outbound call.

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Unified screen-based telephony

With the increasing adoption of cloud software for contact centers, CTI is inherently included in the solution, since both the application and the telephone are provided as software. CTI directly integrates various telephony solutions with CRM Platform and improves customer satisfaction by allowing flexible call control options in the browser – answer, hang up, transfer, hold, conference.

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CTI Integration

Available on Oracle Market Place

Pay only for what you need !

CRM Computer Telephony Integration for

Market Place Service


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