Customer Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).
With the integration of the live chat feature, customers can now access relevant knowledge-base and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.
Provide customized content and create a true one-to-one marketing platform for targeted prospects /customers.
Enable service request agents to respond to customers using native CRM tools thus lowering service request resolution time.
From an idea to an unforgettable and measurable customer experience
Customer Self Service Portal with chat continues to leverages the extensibility of CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.Request Demo
Pay only for what you need !
Together let's make a better customer experience.