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Salesforce Service Cloud Consulting Partner

Achieve an unparalleled customer experience with Salesforce Service Cloud

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Start
Improved
First Time Resolution
Minimize
Cost per Incident
Improved
Customer Effort Score
Customer
Satisfaction
salesforce-preferred-partner

185+

Referenceable Customers

200+

Certified Consultants

1000+

Successful Customer Engagements

No matter you are a small business or a large enterprise, we provide Salesforce service cloud solutions, customized for your customers

Serviceability Factors

Computer Telephony Integration
+40%

First Call Resolution

Improve your customers’ First Call Resolution (FCR) and increase the productivity of your contact center agents by using a browser based technology which empowers agents to create a better Customer Experience.

Field Mobility Solution
+35%

First Time Fix

FieldForcePro for Service Automation ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers.


Our Salesforce Service Cloud solutions enable you to easily streamline your integrations and business operation

Duplicate & incorrect data may not be big news to businesses, but many organizations simply lack the manpower to comb through their databases and separate value from waste.

Data Utilization

Get instant clarity with stunningly visual analysis and self-service discovery

Data Visualization

Deliver your customers highly researched, specifically targeted product recommendations, wherever they engage with you

Artificial Intelligence

Salesforce Service Cloud Quick Start Package

Our Salesforce Service Cloud Quick Start package provides a quick setup, and relevant Salesforce training to your team to get you up and running with Service Cloud and a Go-Live in as early as 5 weeks.

“CRMIT is always our first consultant selected. Impressed with their dedicated and quick response. They always find the best and easiest way to solve our problem. Good partner to work with.”

Global manufacturer of garment hangers and associated products

“We have worked with CRMIT team on several development projects, in every case they have understood the requirements and delivered what we asked for on time and with zero defects. We look forward to working with them frequently in future. Excellent team to work with.”

Leading Real Estate Company

Customer Success Stories

From an idea to an unforgettable and measurable customer experience

salesforce-managed-services-healthcare-insurance

Salesforce Managed Services reduced operating costs by 22% for leading healthcare insurance provider

flooring-manufacturer-salesforce-managed-services

Simplify B2B customer experience with Salesforce Managed Services (Global manufacturer of commercial flooring)

drives-productivity-workflow-integrated-suite-salesforce-instance

Built a resilient Salesforce instance
that drives productivity and a seamless
workflow