Bring the best of CRM++ Integration to one platform for Service Automation. Today’s customers want faster, more responsive service across every channel… from the call center to the emails. With the CRM OnDemand Service, we deliver it all.
CRMIT helps enterprises to achieve the flexibility and agility necessary to compete in a global marketplace by delivering the tools to cost-effectively manage all aspects of SOA integration. With CRMIT, enterprises can make better use of existing solutions, adopt new applications with ease and respond rapidly to changing business requirements.
In this world of innovation, technology is currently driving an IT revolution. Recognizing this need CRMIT is at the forefront to improve the skill sets of IT Professionals and enhance their performance within workplace so that they can stay abreast with the changing trends, developments and add value to their employers.
“CRMIT Group is certified ISO/IEC 27001:2005 for software development, maintenance & support services and education services.”
New Releases
Self Service Portal
Today’s customer wants to be updated and have a continuous and reliable access to their data, be it the personal information or the status of a Service Request the logged, or enquiries about a future products. Web 2.0 has truly raised the bar and has become socially very powerful. Hence it is very important for the companies to equip themselves with a 24/7 resource or a system which can keep track of the customer requirements. Similarly, they also need to stay tuned with their Employees, Stakeholders and Vendors.
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SocialCRM++
Social CRM has evolved as a back-end system for managing Customer relationships and data in an efficient and process-centric way. Social CRM for customer service has the potential to bring new and dynamic methods for improving customer service, and in doing so is creating opportunities for new and existing providers.
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CRM++ mCRM Lite Mobile Apps
CRM++ mCRM Lite Mobile Apps for Android/ Blackberry/ ipad/ iphone enable field sales and service professionals to meet customer demands anytime, anywhere. This lite version of mCRM supports query, view details, insert, update and delete operations on your recent records from five standard objects – Accounts, Contacts, Leads, Opportunities and Service Requests. More objects (including custom objects), additional records, fields, business processes can be supported in the full version of mCRM.