CUSTOMER SUCCESS STORY
A leading bank with over 100+ branches spread across India was seeking to provide customized digital experiences through both internal and external communities of the bank. The bank specializes in commercial & wholesale banking, consumer financing, banking services, retail banking, investment banking, and project financing.
The bank had plans to transform portals into personalized digital experiences that promote API products and increase engagement across their internal API ecosystem. The challenge was to empower app developers, partners, and employees with the self-service resources and support they need to be successful.
The bank had challenges providing their community cloud users access to the APIs. The APIs were stored in the MuleSoft Anypoint Exchange but the bank was not able to allow users to access those from the Anypoint exchange directly. The challenge was also to control the access of the internal and external users, given that not all APIs were expected to be exposed.
The Anypoint Community Manager (ACM) is a great tool that can help organizations foster the API economy as part of their digital strategy. It achieves this by providing customized digital experiences that promote API products to both internal and external communities of an organization, supporting API ecosystems, and increasing API engagement among developers, partners, and employees.
The ACM extends the functionality of Anypoint Exchange and provides multiple features from both MuleSoft’s Anypoint Platform and Salesforce’s Experience Cloud (formerly Community Cloud) to help empower app developers, partners, and employees with the self-service resources and support they need to be successful.
COMPANY
A leading bank & infrastructure finance provider
COUNTRY
India
INDUSTRY
Banking & Financial Services
PRODUCTS OR SERVICES
Great experience working with CRMIT, bringing issues to notice at the right time, always.
Chief Architect & Head of Technology Management Group
From an idea to an unforgettable and measurable customer experience
Successful Customers
Engagements
AppExchange
CSAT
Salesforce
Certifications
Years Of
Customer Success
Managed Services
Consulting Partner (Global)
in
Customer Satisfaction
Managed Services
Consulting Partner (Global)
in
Expertise
Managed Services
Consulting Partner (Global)
in
Number of Projects
Managed Services
Consulting Partner (Global)
in
Credentialed People
* Partners with Salesforce Practice Size 200 and above. Ranking are as of November 2023. Please refer to find partners.salesforce.com for current rankings
