A leading 3D printing technology company that wanted to complement the launch of its design engine software, with the availability of an e-Commerce storefront for customers to buy subscriptions of their software.
Challenges
Challenge was to offer buyers a seamless self-service purchasing experience aside from optimizing their buying experience. The more involved needs of a personalized B2B buying experience included; account-based catalog, pricing & promotions, quoting & negotiation, contracts, etc. (across segments and geographies). The sales team required the time and insights on customers’ buying behavior through a connected knowledge base.
This also included the need for a connected portal that addressed the needs for a customer centric cross-function including
To implement using an agile approach and go to market rapidly with a Minimum-Viable-Product (MVP), which is extensible to address future needs
To deliver a seamless experience for customers across the buying and the onboarding journey
To ensure that all internal teams, at all times, have a single view of where the customer is in the journey
Solutions
Salesforce Commerce Cloud delivers seamless omni-channel B2B commerce experiences across every touchpoint in the customer buying journey. It puts the customer at the core, informing every interaction with data across commerce, sales, marketing, service, and more, right from day one. With access to the Salesforce CRM platform and its core capabilities, Salesforce Commerce Cloud provides infinite flexibility to extend functionality, add products and channels, and conduct billions of dollars in transactions anywhere. It allows businesses to generate revenue, engage more customers, and scale
for growth.
Implementing Salesforce Commerce Cloud correctly was the single-most-important thing, to ensure long-term success with this. The proposed implementation involved basic configurations, useful out-of-box features, building a personalized experience through the website, storefront subscriptions, registrations, digital payments, and downloading the subscribed software. All this, in one disconnected flow.
CRMIT, with its prior knowledge of their Salesforce implementation – processes and data, and with the experience of having done this with other B2B organizations, globally, was the partner of choice.
For digital payments and for easier handling of localized taxation and regulatory compliances, CRMIT leveraged Salesforce’s AppExchange ecosystem to identify and integrate a “merchant record” into the storefront. The common underlying data model was mapped and tracked across commerce, sales, and marketing teams of the global digital manufacturer. The stage was set to deliver a robust and steady Salesforce B2B Commerce.
Benefits
A tailored commerce experience across any digital channel, from mobile to web
Guided online ordering to streamline and simplify complex orders and secured checkout processes
Enhance & monitor the path-to-purchase experience and drop-off points, with high-value, dynamic content like videos and 3D images
Meet complex customer needs with enhanced support tools like account-based pricing, shared carts, and split shipments to improve conversion rates
Architecture designed for a single shared view of the customer journey, including new products, pricing, sales flows, and sites
Our project was executed on time, on budget, and according to our requirements. They were flexible with us as needed, and we were really impressed with their technical resources. I highly recommend CRMIT to any client wishing to implement B2B Commerce.
Chief Sr. Business Systems Manager
Redwood City, CA
Customer Success Stories
From an idea to an unforgettable and measurable customer experience
Salesforce Managed Services
reduced operating costs by 22% for
leading healthcare insurance provider
Simplify B2B customer experience with Salesforce Managed Services
(Global manufacturer of commercial flooring)
Built a resilient Salesforce instance that drives productivity and
a seamless workflow
Expertise matched with customer success
1500+
Successful Customers
Engagements
4.9/5
AppExchange
CSAT
600+
Salesforce
Certifications
20+
Years Of
Customer Success
Managed Services Consulting Partner (Global) in Customer Satisfaction
Managed Services Consulting Partner (Global) in Expertise
Managed Services Consulting Partner (Global) in Number of Projects
Managed Services Consulting Partner (Global) in Credentialed People
* Partners with Salesforce Practice Size 200 and above. Ranking are as of November 2023. Please refer to find partners.salesforce.com for current rankings
2, true, false, Enabling Agile Decision Making, false, ASVP is a comprehensive success plan& to streamline your business processes& minimize decision-making bottlenecks& and respond rapidly to new updates and changes.^, Back, Continue
3, false, false, asvp Unique Value Proposition, false, Agility and Adaptability^Continuous Improvement^Strategic Platform Alignment^Maximizing ROI^Data Security Priority^Comprehensive/Dynamic^, Back, Next
4, true, true, Good choice! Explore our plans to find the perfect fit for your needs., false, buildImageCard, Back, Continue
5, false, false, asvp Complements Salesforce Success Plans, false, Maximize Salesforce potential and achieve better results^Get full value of the platform’s extendibility^Fast implementation with higher ROI from Salesforce^Get customizable app functionality^Accelerate your time-to-value^, Back, Next
3, true, IN, https://www.wp.crmit.com/wp-content/uploads/2023/11/mickeybedi.jpg, Mickey Bedi, Vice President & Geo Leader of India, mickey.bedi@crmit.com
