Milpitas, CA (April 24, 2013) – CRMIT Solutions, a leading cloud-based Customer Experience (CX) solution provider and system integrator today announced the launch of ASAP [Annual Support & Advocacy Program] for Oracle CRM and Right Now CX Cloud Service customers. This new ASAP program provides in-depth technical support for its customers, regardless of their location, with the goal of providing the quickest possible solutions. CRMIT’s customers are thus assured quick, effective support responses, cutting out multiple response levels, transition time and wheel spinning.
Software support becomes an important and immediate requirement post every successful implementation program. An active annual software and advocacy agreement helps to ensure the long-term support and operation of critical computing environments. The absence of such an arrangement greatly restricts access to technical assistance and challenges with updating and implementing new software releases. This can result in interruption of normal system operation and extended down time.
The ASAP [Annual Support & Advocacy Program] is available within multiple delivery models including onsite, onshore or multi-shore. The program includes remote technical support, remote configuration and installation assistance, fixes and special software patches and minor/ major updates. Subscribers to the ASAP also have access to online support tools, single point of contact [SPOC], CX (Customer Experience) experts, industry experts and key Oracle product and engineering teams.
“The ASAP [Annual Support & Advocacy Program] has a unique approach to support CRM / Right Now users in the front lines of sales, marketing and customer support. These users are brought in contact with the most knowledgeable engineers in the domain. The ASAP design should help us reduce the total cost of ownership and improve user adoption delivering an effective customer service platform” added one of the ASAP subscribers.
First-hand knowledge of cloud integration, CRM, CX (customer experience) and most importantly the domain specialization is a necessary condition for first class support, but this must also be coupled with understanding of the latest developments in each relevant deployment. CRMIT Solutions contributes to the development of many specifications through direct participation in some of the Oracle CRM / CX product validation / testing programs. Knowledge gained through these engagements enables the leadership positions in the Oracle CRM On Demand, Oracle Fusion CRM and Right Now CX Cloud Service markets. This brings CRMIT engineering teams into broad contact with developments in the field and has resulted in applying these standards in a wide variety of situations.
“Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies and CRMIT is committed to providing you with the day-to-day support and services you need to ensure that your CRM / CX strategies are successful” said Vinod Reddy, Founder & CEO, CRMIT Solutions.
CRMIT Solutions, an Oracle® Platinum Partner with specialization in Oracle CRM On Demand, Fusion CRM and Right Now CX Cloud Service announced this new program as a part of its continued efforts to extend its support to Oracle customers. The program also offers a special discount on all its training programs.
CRMIT Solutions is a pioneer Salesforce Managed Services Provider focusing on digital transformation solutions to deliver Customer360. Salesforce Managed Services involve the assessment of a customer’s environment to boost user adoption, allowing one to maximize the Salesforce Return on Investment. With over 200 certified CRM & business intelligence consultants and 1000+ successful deployments globally, CRMIT has successfully acquired customers across various domains, including manufacturing, healthcare, financial and human services.