The growing emphasis on CRM and IT functions has caused enterprises to focus on reducing the burden on in-house IT teams. However, the complexities of the IT environment are difficult obstacles to overcome. This is where Salesforce managed support can help enterprises achieve greater operational flexibility.

Why do you need
Salesforce Managed Support?

Inadequate incident mitigation

Inadequate incident mitigation

Slow response to IT issues

Slow response to IT issues

Poor vulnerability assessment

Poor vulnerability assessment

High operational cost

High operational cost

How do you manage
Salesforce Support?

Streamlined helpdesk services

Streamlined helpdesk services

Quick response to issues

Quick response to issues

Better adherence of SLAs

Better adherence of SLAs

Round-the-clock availability

Round-the-clock availability

The CRMIT Advantage

With our services, you get end-to-end maintenance of your Salesforce portfolio through incidents and changes in your business. Our fully flexible and scalable services are designed to vitalize technological innovations within the Salesforce platform. This includes holistic support around incident management, maintenance, enhancements, and release management, all of which is enabled with on-demand virtual administration capabilities


Some of the key areas that our Salesforce managed support cover are

Managed helpdesk service

Managed helpdesk service

Ticketing system

Ticketing system

Prioritized issue resolution

Prioritized issue resolution

Service level commitments

Service level commitments

Maintenance commitments

Maintenance commitments

Reporting and SLA monitoring

Reporting and SLA monitoring

Availability monitoring

Availability monitoring

Vulnerability assessments

Vulnerability assessments

Why choose CRMIT as your
Salesforce Managed Support Partner?

Our services help you mitigate issues faster, predict problems and preemptively resolve them, and streamline all your CRM and IT operations. You may want wholesale outsourcing of the maintenance when you have scarce in-house resources to maintain and manage Salesforce. In such a case, the OEM Salesforce licenses may be held by you or us. Here is a snapshot of what makes us stand out as your managed support partner.



What we offer

checkmarkA highly-skilled team with diverse expertise

checkmarkA customer-first mindset

checkmarkHolistic managed support

checkmarkA robust incident management framework

What you get

checkmarkImproved incident management

checkmarkFaster resolution of issues

checkmarkIncreased agility and scalability

checkmarkCost optimization

Related Managed Services Plans

Managed Capacity

Optimize capacity utilization with cost provisioning and labor arbitrage. Increase competency at a reduced cost and delivery time. Define and manage a flexible & specilized team for utilization.

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Managed Projects

Manage multiple projects, with tailor-made outcomes through issue triaging, innovation, and agile methodologies. Tooling and innovation for visible business values.

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How Can We Help You?

Our Salesforce managed support services is designed to ensure your business gets maximum ROI from your Salesforce investment

Talk to Our Experts