Milpitas, CA (July 30, 2013) – CRMIT Solutions, a leading cloud-based Customer Experience (CX) solution provider and system integrator announced the release of CRM++ Self-Service Portal (SSP) version 3. This new SSP now includes a seamless online chat integration to enhance Customer Experience.
CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. The new SSP helps customers track, manage and resolve issues effectively within the service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with the customers.
With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.
CRM++ Self Service Portal with Chat continues to leverage the extensibility of Oracle® Sales Cloud including both Oracle® CRM On Demand and Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service.
“The integrated chat solution is designed to exceed our customers’ expectations, to improve their visitor satisfaction and maximize their sales. This integration is a testimony to our continued commitment to extend the Customer Experience (CX) capabilities for our customers.” – said Naga Chokkanathan, Co-Founder & Sr. Director – Innovations, CRMIT Solutions
CRMIT Solutions plans to announce a series of webinars on their CX expertise. A self-running demonstration of the CRM++ Self Service Portal is also available on the website.
CRMIT Solutions is a pioneer Salesforce Managed Services Provider focusing on digital transformation solutions to deliver Customer360. Salesforce Managed Services involve the assessment of a customer’s environment to boost user adoption, allowing one to maximize the Salesforce Return on Investment. With over 200 certified CRM & business intelligence consultants and 1000+ successful deployments globally, CRMIT has successfully acquired customers across various domains, including manufacturing, healthcare, financial and human services.