Can Oracle Service Cloud cope up with the modern customer service needs?
Customer Service is one of the areas that is rapidly changing, and companies are thriving to cope with customer needs. Day by Day, every company is trying to set up a benchmark for their customer service but realizing after a moment that the expectation has already gone up – the best analogy is like how the government plans to improve the infrastructure to the best of its offerings to the citizen by adding additional roads but realizing by the time of completion that the traffic has already gone up and the entire road has just met the needs of citizens and can never be considered to be the best for citizens. Such changing demand ultimately makes them revisit and restrategize the entire way of handling customer service.
When an organization has to be so adaptive and quick for these rapidly changing needs, the investment made in the support tools should not go to waste – especially when the organization is partnered with an IT vendor like Oracle. Post Oracle’s Acquisition of RightNow, Oracle has taken the modularity of this product to different heights. The feature Set of the Oracle Service Cloud is consistently improved and added to meet the demands of modern customer service and also ensuring to provide a high return on investment for the organization that has bought Oracle Service Cloud with confidence.
It is not the current feature set that is built to provide confidence but also the promising futuristic vision of added functionalities and simplicity in implementation that makes Oracle Service Cloud more reliable than ever. Being flag-shipped as the front runner to deliver great customer experience, Oracle Service Cloud positions itself beyond the support tool and being able to be rapidly implemented; customer support executives would only need little to no training to start serving the customer. If providing a great customer experience to the customers is one of the top priorities of the CXOs of an Organization, Oracle Service Cloud is THE right tool to be partnered with for a long-term vision.
About CRMIT Solutions:
CRMIT Solutions is a leader in transforming businesses with cloud-based Customer Experience (CX) solutions on sales, service, marketing & social cloud.
Principal Business Consultant –Industry CRM & CX Solutions.
Tags: #oow14, CIOREVIEW, cloud oracle, CRM/CX, Customer relationship management, customer service platform, Customer service portal, fast track implementation, Oracle cloud application, Oracle RightNow CX, Oracle service cloud, RightNow Cloud Customer Experience (CX)